Frequently Asked Questions

How to cancel an order ?

Kindly contact us by email to Info@koalakits36.com with your order number, name and email address.

How to change an order’s shipping address ?

Kindly contact Info@koalakits36.com to change your shipping address by your primary email. Please provide your order number along with your mail

How to change an order’s billing address ?

Kindly contact Info@koalakits36.com to change your billing address by your primary email. Please provide your new billing address along with your order number

How to modify items in an order ?

Kindly contact us from your primary email address along with your order number likewise mention the new product name with specifications to replace for your current order number.

How to add items to an order ?

To add an item, send the details of the product name and the specifications along with your order number, name and email address.

When will you my order ship ?

Your items will be shipped within two days of your payment receipt.

How long will my package take to arrive ?

Your package will arrive your given destination within a period of 10-15 days.

How to report about problems in a package ?

For any concerns regarding your package, kindly contact us by email and include a description of the issue.